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Frequently Asked Questions

Shipping information

Delivery is carried out by the company "Nova Posta" to the selected department specified in the order.

Is it possible to deliver goods by the address?

Delivery of goods by courier to the specified address is possible in Kiev. If you are in another city, delivery by courier "Nova Pochta" is possible only with advance payment of the order.

How much does the delivery cost?
When ordering from 1 500,00 UAH. Delivery is carried out at the expense of the online store. In other cases, the cost of delivery depends on the dimensions of the goods you selected, its weight and distance from the city-sender (Kyiv). You can find out the exact information about the cost of delivery on the carrier's website.
How quickly does the shipment take place?

Orders placed before 15:00pm will be dispatched the same day. Orders placed after 15:00pm will be dispatched the next day.

How quickly will I receive my order?

Within 2-4 working days in Ukraine.

Do you have a showroom where I could see goods?

No, unfortunately, there is no show-room, because we are an online store.

How to pay for the order?
You can pay for the ordered goods upon receipt at the Novaya Pochta branch, in cash at the delivery to Kiev, to the settlement account (for companies).
Calculation of payment or credit cards on PrivatBank card after agreement with the manager.
Do you provide a warranty on the fixtures?
  Yes, all products presented in the online store Victoria-lighting.ua are covered by a guarantee for a period of 1 to 5 years.
Is it possible to return/exchange goods?

  Return / exchange of goods is possible within 14 days.

How much will it cost to repair the lamp in case of a breakdown?

If this is a warranty case, the repair will be absolutely free.

Accidentally broke the plafond, can I buy a spare separately?

Yes, you can purchase / order a plafond separately. To do this, contact the service center number listed in the contacts.