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Frequently Asked Questions
Delivery
Payments
Guarantees
Delivery is carried out by the company "Nova Posta" to the selected department specified in the order.
Delivery of goods by courier to the specified address is possible in Kiev. If you are in another city, delivery by courier "Nova Pochta" is possible only with advance payment of the order.
When ordering from 1 500,00 UAH. Delivery is carried out at the expense of the online store. In other cases, the cost of delivery depends on the dimensions of the goods you selected, its weight and distance from the city-sender (Kyiv). You can find out the exact information about the cost of delivery on the carrier's website.
Orders placed before 15:00pm will be dispatched the same day. Orders placed after 15:00pm will be dispatched the next day.
Within 2-4 working days in Ukraine.
No, unfortunately, there is no show-room, because we are an online store.
You can pay for the ordered goods upon receipt at the Novaya Pochta branch, in cash at the delivery to Kiev, to the settlement account (for companies).
Calculation of payment or credit cards on PrivatBank card after agreement with the manager.
Yes, all products presented in the online store Victoria-lighting.ua are covered by a guarantee for a period of 1 to 5 years.
Return / exchange of goods is possible within 14 days.
If this is a warranty case, the repair will be absolutely free.
Yes, you can purchase / order a plafond separately. To do this, contact the service center number listed in the contacts.
Thank you for your order!
Your order is processed by our delivery service.
Your order number №12345678.
You will receive confirmation from info@victoria-lighting.com
Your order number №12345678.
You will receive confirmation from info@victoria-lighting.com
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